Making sure your information is protected.
You are entitled to your personal privacy. With that in mind, First Student, Inc. has adopted a statement and policy that explains and confirms our commitment to provide you with an online experience that maintains your personal privacy while you are utilizing our FirstStudentInc.com web site. Please note that this statement is subject to change at any time, with or without notice. Every effort will be made to keep it updated to reflect our current policies.
Information Collected on FirstCharterBus.com
When you sign on to our site or make a purchase, we collect your name, company name, contact information, profile and preference information. This information is used to support your interaction with our site, to deliver requested information and to contact you again about other services and products we offer. This information will not be shared, sold or exchanged with outside companies.
If you give us your postal address, we will send you periodic mailings with information on new First Student products and services. You may also receive business mailings from our sister companies within FirstGroup.
If you supply us with your telephone number, you may receive telephone contact from us with information regarding orders you have placed, new products and services or information on upcoming events.
If you do not wish to receive mailings or phone calls from First Student in the future, please let us know by sending an email to: FGA Marketing
Our parent company, FirstGroup plc, is a global transportation provider which carries more than 2.5 billion people annually through its expansive public rail and bus transportation network and employs more than 136,000 employees across the UK and North America.
Online Request for Information
We value your opinions and comments. You may have the opportunity to give us your feedback through our online form. In requesting information, we may ask for your name, address, or e-mail address so that we can appropriately identify you. Online request for information collected will be aggregated and used to make improvements. Participation is completely voluntary and you therefore have a choice whether or not to disclose this information.
Safeguards to Protect the Loss, Misuse, or Alteration of Your Information
This Web site takes every precaution to protect our users' personal information. When users submit sensitive information via the site, your information is protected both online and offline. All information you provide to pay online is stored on a secure database. We also do everything in our power to protect user information offline. Access to all of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, employees are kept up-to-date on our security and privacy practices.
An Internet protocol (“IP”) address is a numeric code, for example, “220.127.116.11.” This code is used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually. Your inbound IP address is logged to administer our Web site and to compile aggregate information on site traffic for internal use.
We believe that protecting the privacy of children is very important. Our web sites are not designed to attract individuals under the age of 18. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not collect or store any personal information, even in aggregate, about children under the age of 13. If we discover we have received any information from a child under the age of 13 in violation of this policy, we will delete that information immediately. If you believe that First Student, Inc. has any information from or about anyone under the age of 13, please contact us at the contact points specified below.
Use of “Cookies”
Use of this Web site is consent to the information described above.